Effective December 31, 2024

This Privacy Policy (“Privacy Policy”) governs the collection and use of personal information by Pancho & Lefty’s Cantina (“Pancho,” “we,” “us,” and “our”). This Privacy Policy outlines our practices with respect to information obtained from people who visit our website, available at https://www.panchoandleftys.com/ (“Site”) and who interact with us in-store or using another site, program, platform, app, or service (“Service”). This Privacy Policy does not apply to personal information collected about employees.

1, COLLECTION OF PERSONAL INFORMATION

We may gather, collect, record, hold, distribute, share, disclose, or otherwise use Personal Information about you. “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal Information” does not include:

(i) publicly available information from government records, or (ii) de-identified or aggregate consumer information.

1.1 INFORMATION PROVIDED BY YOU

We collect Personal Information that you provide to us, including without limitation any Personal Information you provide during your use of the Site or any other Service. For example, we may collect Personal Information from you when you:

Visit our Site;
Provide us with Personal Information through the Site or any other Service;
Create an account;
Order food online;
Make a purchase in-store;
Seek customer support;
Request any information from or about Pancho, such as a newsletter, e-alert, or any other information about our products, events, or business partners;
Communicate with a representative of Pancho;
Communicate with us via third-party social media sites;
Participate in any contest, loyalty program, promotion, or sweepstake; or
Otherwise communicate with us.

In these instances, the following types of Personal Information may be collected from you:

Your name;
E-mail address;
Telephone number;
Credit card number;
Information regarding your interactions with the Site or Service; and
Information regarding your interactions with an advertisement.

1.2 INFORMATION AUTOMATICALLY COLLECTED

When you access the Site or use a Service, we automatically collect certain Personal Information about you, including:

Device Information. We (or our service providers) may collect information about the computer, tablet, phone, or other device you use to access any of the Services, including the Internet Protocol address, hardware model, operating system and version, mobile network information, and other unique device identifiers (hereinafter collectively referred to as “Device Identifiers”).

Order History. We collect your order history and other information about your habits and preferences.
Cookies and Other Web-based Tracking Technologies. We use technologies such as cookies, pixels, tags, web beacons, and other types of web-based tracking technologies to gather personal information from Site visitors. Currently, we use Google, Meta, and Yelp pixels.
Geo-location Data. Subject to your device permissions, we may collect information about your location (hereinafter collectively referred to as “Geo-location Data”).

1.3 SOURCES FROM WHICH WE COLLECT PERSONAL INFORMATION.

We collect Personal Information directly from you and from third-parties, including advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms; and social media. We may merge or co-mingle that Personal Information with the Personal Information we maintain about you and other data collected on or through our Site.

2. HOW WE USE YOUR INFORMATION

2.1 PRIMARY WAYS WE USE YOUR INFORMATION. Your Personal Information may be gathered, collected, recorded, held, or otherwise used by or on behalf of the Company and our service providers to provide, maintain, and improve our services, including for the following purposes:

Complete a transaction with Pancho;
Send support and administrative messages, and respond to your comments, questions, and customer service requests;
Communicate with you about products, offers, or any other events offered by us and others, and/or to offer and provide you with news and information that Pancho thinks will be of interest to you;
Allow you to sign up for Pancho communications, including e-mails and text messages;
Monitor and analyze trends, usage, and activities;
Personalize your experience and the advertisements and content you see when you use any Service based on your preferences, interests, and browsing and purchasing behavior;
For compliance purposes, as may be required by applicable laws or regulations or as requested by any judicial process or governmental agency (including without limitation for Pancho’s tax reporting) or as may be requested under any subpoena;

To facilitate your use of various social media sharing features or other integrated tools which you may use as part of social media pages;

To facilitate any contests, sweepstakes, loyalty programs, or promotions and process and deliver entries and rewards; and
For any other purpose described to you at the time the Personal Information is collected.

2.2 OTHER WAYS WE MAY USE YOUR INFORMATION. In addition, your

Personal Information may be gathered, collected, recorded, held, or otherwise used for the following additional purposes:

Outside Professionals. To use with, or otherwise distribute, share or disclose to, any of Pancho’s professional advisors such as attorneys or accountants (“Outside Professionals”) in order to facilitate the professional advice from those Outside Professionals;
Government Agencies. To use with, or otherwise distribute, share or disclose to, any government agencies or third parties in order to comply with, or otherwise pursuant to, any subpoena, court order, or other governmental order, law, or regulation (including without limitation tax reporting);
Auditing. Auditing related to a current interaction with you, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
Security. Helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes;
Debugging. Debugging to identify and repair errors that impair existing intended functionality;
Transient Use. Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with us provided that your Personal Information is not disclosed to a third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us;
Services. Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf;
Advertising. Providing advertising and marketing services to you. With your permission, we may send you emails or text messages about our stores, new products, and other updates.
Research. Undertaking internal research for technological development and demonstration;

Quality and Safety. Undertaking activities to verify or maintain the quality or safety of our products and services and to improve, upgrade, or enhance our products and services; and

Commercial Interests. Advancing our commercial or economic interests, such as by inducing a person to buy, join, subscribe to, provide, or exchange products, goods, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.

2.3 Pancho may also use or share your Personal Information for another reason that is compatible with the purposes described above. For example, we consider de-identification, aggregation, and other forms of anonymization of Personal Information to be compatible with the purposes listed herein and in your interest because the anonymization of such information reduces the likelihood of improper disclosure of that information. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

3. SHARING OF INFORMATION

We may distribute, share or disclose Personal Information about you as described herein:

Service Providers. We may share or disclose your Personal Information with our service provides or other third party vendors, including without limitation the following types of service providers:
1. Email, internet, or other telecommunication service providers, including website hosting;
2. Cloud, other data storage, or other hosting service providers;
3. Third-party payment service providers, including without limitation third-party credit card processors;
4. Analytics companies who assist us with various types of data analytics, web analytics, and app analytics;
5. Third-party delivery or shipping service providers;
6. Other third-party contractors we engage to assist us in providing our products and services;
7. App design; and
8. Database management.
Third-Party Application Providers. We may share or disclose your Personal Information to third parties including Toast, DoorDash, Square, Stripe, WorldPay, and other payment processors.
Third-Party Analytics Tools. We use analytics tools provided by Google, Meta, and Yelp to collect and process certain analytics data (“Third Party Analytics Tools or Services”). These Third Party Analytics Tools may also collect data about your use of other websites, apps, and online resources for purposes of providing targeted advertising.

Aggregated Form. We may make certain automatically-collected, aggregated, or otherwise de-identified Personal Information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Services.

Advertising/Marketing Partners. We share personal information with third-party advertising and marketing companies including, but not limited to Google, Meta, and Yelp (collectively, “Advertising Partners”) to provide you with advertisements, marketing, or other information that we think may interest you. These Advertising Partners place cookies and other web-tracking technology on the Site. These Advertising Partners may also collect or have access to data about you that they collected over time and across different online services. Information collected and used by Advertising Partners is not subject to this Privacy Policy. For more information, including how to opt-out, please visit:

https://policies.google.com/privacy?hl=en-US https://tools.google.com/dlpage/gaoptout https://www.facebook.com/privacy/policy https://terms.yelp.com/privacy/en_us/20200101_en_us/

Social Media. Our Site or other Services may offer integrated social media features, such as the Facebook “Like” button, which let you share actions that you take on our social media pages. You may control who views your social media activity by adjusting your settings on the social media platform.
Merger, Sale, or Other Asset Transfers. We may share, disclose, or otherwise transfer your Personal Information with Pancho’s Outside Professionals, other advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. If another company or individual acquires our business, or assets, that company or individual will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. The use of your Personal information following any of these events will be governed by this Privacy Policy.
As Required By Law, Subpoena or Similar Government Order. We may access, preserve, share, or disclose your Personal Information if we believe doing so is required to: (i) comply with applicable laws or regulations, including any tax reporting requirements; (ii) comply with any other law enforcement requests or legal process, such as a court order or subpoena; (iii) respond to your requests; or (iv) protect your, our, or others’ rights, property, or safety.
Company’s Outside Professionals. We may share or disclose your Personal Information with Outside Professionals to facilitate their provision of professional advice.

Contractors. We disclose Personal Information to entities that help us fulfill a business or commercial purpose including, but not limited to, food delivery services (“Contractors”). Contractors are not permitted to sell or share your Personal Information or to use your Personal Information other than to perform the tasks we assign to them.

Consent. We may also share or disclose your Personal Information with your permission.

4. HOW LONG YOUR INFORMATION WILL BE KEPT

We will only keep your Personal Information for as long as is reasonably necessary to conduct business with you or as required by law. Personal Information will not be kept longer than is reasonably necessary for the purpose it was collected.

5. WAYS TO LIMIT USE OF PERSONAL INFORMATION

5.1 UNSUBSCRIBE FROM EMAILS AND OTHER COMMUNICATIONS

If you provide Pancho with Personal Information and, thereafter, do not want to continue to receive further notices or information from us, such as emails about our products or services, you may unsubscribe using the link at the bottom of our emails.

5.2 LIMIT USE OF COOKIES AND OTHER WEB-BASED TRACKING TECHNOLOGIES

You can prevent certain cookies and technologies from being used by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this Site and many other websites that you visit.

5.3 LIMIT COLLECTION OF GEO-LOCATION DATA

You may be able to prevent your device from sharing precise location information, including without limitation some or all of your Geo-Location Data, at any time through your device’s operating system settings

5.4 DO NOT TRACK

Some browsers have a “DO NOT TRACK” feature that lets website users inform websites or other applications that they do not want to have their online activities tracked. These “do not track” features may also give website users other choices regarding the collection of their personal identifiable information. However, these “do not track” features and “do not track’ signals are not yet uniform. ACCORDINGLY, EACH USER OF THE SITE OR ANY OTHER SERVICE IS HEREBY NOTIFIED THAT THE SITE AND THE OTHER SERVICES ARE NOT CURRENTLY SET UP TO RESPOND TO ANY OF THE USER’S “DO NOT TRACK” FEATURES OR “DO NOT TRACK” SIGNALS.

6. CHILDREN’S PERSONAL INFORMATION

This Site and other Services are not directed to children under the age of 13. We adhere to the Children's Online Privacy Protection Act and will not knowingly register or otherwise collect any Personal Information from any child under the age of 13. We ask that minors under the age of 13 not submit any Personal Information to us. If you have reason to believe a child under the age of 13 has provided us with any Personal Information, please contact us at Hola@panchoandleftys.com and request that such information be deleted from our records.

7. THIRD-PARTY SITES

The Site and Services may now or in the future link to other websites, forums, or programs that are not under our control and are not owned by us (collectively referred to as “Third-Party Sites”). Any link to any Third-Party Site from the Site or Services does not imply any endorsement of the privacy practices of the Third-Party Site. No Third-Party Site is authorized to make any representation or warranty on our behalf.

If you click on a link to, or otherwise gain access to, any such Third-Party Site, you will be transported to one of these Third-Party Sites.

This Privacy Policy only applies to the Site and the Services. This Privacy Policy: (a) does not describe the privacy policies of any of these Third-Party Sites; and (b) does not govern the collection or use of your Personal Information by the Third-Party Sites. Pancho is not responsible for the privacy practice of any of these Third-Party Sites. You should review the privacy policies for any Third-Party Sites to determine their practices with respect to the collection and use of Personal Information.

You acknowledge and agree that, by clicking a link to or otherwise accessing a Third-Party Site, your Personal Information may be read, collected, shared, distributed, or otherwise used by the Third-Party Site. Pancho is not responsible for any Personal Information that you submit, or otherwise make available, to Third-Party Sites.

8. DATA SECURITY

To protect your Personal Information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed. Your Personal Information is stored securely on Square’s and other payment processors’ servers.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site.

10. CONTACT US

If you have any questions relating to this Privacy Policy, please contact us at: Pancho & Lefty’s Cantina

2814 12th Ave South, Suite 220

Nashville, TN 37204 hola@panchoandleftys.com

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